All maintenance issues must be reported in writing and sent to the Urban Communities office by email, fax or post. You can also hand in your report in person at our office at:

42 Derby Street
Kensington
VIC 3031

Email: ucl@urbancommunities.com.au
Facsimile: (03) 9371 2011

You can report your maintenance issues on our Maintenance Form and submit the form in any of the ways outlined above. Please click here to download a PDF file of our maintenance form.

To view PDF files you will need Acrobat Reader. To obtain this free software click on the icon below:

Emergency maintenance

Emergency maintenance issues during office hours (9am to 5pm Monday to Friday) can be reported directly to the Property Management team.

After hours emergency maintenance requirements should be reported to Urban Communities on (03) 9371 2000. Our after hours service links you with contracted maintenance services that will respond to your emergency call.